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Abu Dhabi Unveils Standardised Digital Solution For Trade Nationwide

The MAMAR system is designed to increase transparency, reduce costs, and provide customers with speedy and efficient access to information regarding transactions, shipments, and logistics in real time.

Abu Dhabi Customs unveiled MAMAR, a modernised online single-window platform to facilitate trade for the Emirate of Abu Dhabi across sea ports at first followed by land, air, and post, in collaboration with Maqta Gateway, an Abu Dhabi Ports subsidiary. The announcement was made during GITEX Technology Week 2018, which is taking place at the Dubai World Trade Center. This partnership is guided by the vision of the UAE’s leadership and in support of the Abu Dhabi Economic Vision 2030.

In a UAE first, MAMAR utilises existing features from Abu Dhabi Customs’ e-services and the Maqta Port Community System, creating a fully integrated system following international messaging standards that allow seamless handling of import, export, and transshipment transactions, as well as the payment of customs duties for all types of cargo, whether via land, air, or sea. The system is designed to increase transparency, reduce costs, and provide customers with speedy and efficient access to information regarding transactions, shipments, and logistics in real time.

Starting officially by the end of 2018, MAMAR will target a new customer profile consisting of customs brokers and clearing agents who will now be able to access trade, customs, and logistics services for sea, land, air, and post through a single online window.

This platform will offer over 14 additional digital services including pre-clearance, exit and entry certificates for transit shipments, customs declarations for sea, air, land, post and free zones, along other financial services relating to “Maqasa” clearing services, customers’ accounts, and statistics in addition to interactive data dashboards that track commercial transactions through a single window.  

"In addition to seamlessly integrating trade services under one single window platform, MAMAR will accelerate trade in the Emirate through reducing the required processing time for customers," says Noura Al Dhaheri, CEO of Maqta Gateway. "The new interface, designed locally in the UAE, will standardise information exchange for traders, increase security of transactions. We are committed to providing pioneering services to our customers and continuing to develop our services that facilitate trade in the Emirate.”

The MAMAR system works in line with the United Nations Single Window Implementation Framework, which is an evolutionary road-map to be used as a reference when operating single-window trade. The international standard enables MAMAR to exchange data smoothly and effortlessly with systems of nine ports in China and two ports in Europe, creating additional efficiencies for inbound and outbound trade to and from Abu Dhabi.

"Abu Dhabi Customs prides itself on easing trade and logistics within the business community through effective clearance and value-added services in Abu Dhabi," says Fahad Ghareeb Al Shamsi, Acting Executive Director of Administration Affairs of Abu Dhabi Customs. "This innovative digital solution will combine the strengths of both government entities to be a powerful tool in fueling trade at accelerating rates to benefit Abu Dhabi’s economy."

Main Image: From left to right, Fahad Ghareeb Al Shamsi and Noura Al Dhaheri. 

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